Refund policy

At FaisalAbdulRehman.com, we take pride in offering 100% authentic, premium Middle Eastern perfumes. Each customer makes a purchase after their own research, preference, and personal choice. Therefore, to maintain product authenticity and hygiene standards, we follow a strict no-return and no-refund policy for the following reasons:

• No returns or refunds will be accepted if a customer does not like the fragrance, strength, projection, or performance of the perfume.
• Perfumes are personal-use items, and once opened, they cannot be resold or restocked for safety and authenticity reasons.

1. RETURNS ONLY ACCEPTED FOR TRANSIT DAMAGE

We accept returns only if the product is received in a damaged condition.

Mandatory Unboxing Video:
Customers are required to record a clear unboxing video before opening the parcel received. The video must show:
- The unopened parcel from all sides
- The shipping label clearly
- The complete unboxing without any cuts or editing
This video is essential to verify genuine transit damage.

How to Report Damage:
1. Email us immediately with:
- Order ID
- Unboxing video
- Clear photos of the damage
2. Our team will review the evidence to confirm authenticity.
3. Once verified, we will arrange for a replacement or return as applicable.

2. PACKAGING & SHIPPING RESPONSIBILITY

We ship through DHL, one of the world’s most trusted courier services. Every parcel is packed in high-quality, strong, branded FridayCharm.com corrugated packaging to ensure safety and zero leakage/breakage during transit. Customs may open parcels for inspection, and DHL ensures proper repacking. This process is beyond our control and governed by international customs laws.

3. CUSTOMS DUTIES & IMPORT TAXES

Custom duties, VAT, or import taxes (if applicable) are the sole responsibility of the customer. These charges vary by country and are not controlled or influenced by FaisalAbdulRehman.com. We do not refund or compensate for customs-related fees.

4. FINAL POLICY REMINDER

By placing an order on FaisalAbdulRehman.com, the customer acknowledges and agrees to the
following:
• No return or refund for personal liking/disliking of a fragrance.
• Returns accepted only for genuine transit damage with mandatory proof.
• Unboxing video is compulsory.
• Customs duties (if any) must be paid by the customer.
• Packaging and shipping are handled with the highest standards of care.