سياسة الاسترداد

Last updated: 7 August 2026

This policy is offered by Blazon Digital Media, 406, Besto Chamber, Simlim Square, Near Bhadkamkar Marg Police Station, Dr. Dadasaheb Bhadkamkar Marg, Grant Road East, Mumbai, Maharashtra 400007, India, trading as Faisal Abdul Rehman.

Please read this policy before placing your order. It forms part of our Terms of Service.

1. Our Position in Short

Fragrance is a sealed personal-care product. Once a bottle leaves our facility and its seal is broken, we cannot resell it, and we cannot verify how it has been stored or handled. For that reason we operate a strict no-return policy for change of mind.

We do accept claims for damaged, defective, missing or incorrect items, and we resolve them properly when they arise.

2. What We Do Not Accept

We cannot accept returns, exchanges or refunds where:

  • You changed your mind, or did not like the fragrance
  • The scent did not perform as you expected on your skin
  • The product has been opened, used, sprayed, or the seal has been broken
  • Original packaging, box, or cellophane has been discarded or damaged
  • The claim is made more than 48 hours after delivery
  • The product was bought during a clearance or final-sale promotion

Fragrance preference is subjective and varies from person to person. We describe every product's notes, concentration and volume accurately on its product page so you can make an informed choice before ordering.

3. What We Do Accept

We will replace or refund your order if, on arrival:

  • The bottle is broken, leaking or damaged in transit
  • The item is not what you ordered
  • An item is missing from your parcel
  • The product is defective, for example a faulty atomiser or a damaged seal

4. How to Make a Claim

Step 1 — Record your unboxing. We strongly recommend filming a single unedited video from the moment you receive the sealed parcel, showing the outer packaging, the shipping label, and the parcel being opened. This is the strongest evidence you can provide and it allows us to settle a claim immediately.

Step 2 — Contact us within 48 hours of delivery. Email abdulrehmanfaisal201@gmail.com with:

  • Your order number
  • Clear photographs of the outer packaging, the shipping label, and the affected product
  • Your unboxing video, if you have one
  • A short description of the problem

Step 3 — We assess and respond. We will acknowledge your claim within 1 business day and give you a decision within 3 business days.

If you do not have an unboxing video, we will still review your claim on the basis of the photographs and the parcel's condition on arrival. A video makes the process faster and easier, but it is not the only evidence we will consider.

5. How We Resolve Approved Claims

Where a claim is approved, you may choose:

  • A free replacement shipped at our cost, or
  • A full refund to your original payment method

Refunds are issued within 3 business days of approval. Depending on your bank or card issuer, the funds typically appear within 5 to 10 business days of us issuing them.

We do not charge restocking fees. Where a return is required, we arrange and pay for the return shipping.

6. Cancelling Before Dispatch

You may cancel your order free of charge at any time before it is dispatched. Email us with your order number and we will issue a full refund to your original payment method.

Once the parcel has been handed to DHL it cannot be recalled.

7. Lost, Refused or Undelivered Parcels

These situations are covered in our Shipping Policy, which sets out what happens if a parcel is lost in transit, refused at delivery, or returned because of an incorrect address.

8. Customers in the European Union and United Kingdom

If you are ordering from France, Germany, Italy, Spain, the Netherlands, Poland or the United Kingdom, the following statutory rights apply to you in addition to everything above.

Under EU Consumer Rights Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To exercise this right, email us within 14 days of delivery stating that you wish to withdraw. You then have a further 14 days to return the goods to us.

Conditions:

  • The product must be returned unopened, unused, and with its original seal intact. As permitted under Article 16(e) of the Directive, sealed goods which are not suitable for return for health or hygiene reasons and which have been unsealed after delivery are excluded from this right.
  • Return shipping costs for withdrawal are payable by you unless the item was faulty or incorrectly supplied.
  • We will refund the full purchase price, including standard outbound shipping, within 14 days of receiving the returned goods or proof of return, whichever is earlier.

These statutory rights are in addition to, and are not limited by, any other term in this policy.

9. Contact Us

Email: abdulrehmanfaisal201@gmail.com
 Phone / WhatsApp: +91 99300 94009
 Hours: Monday to Saturday, 11:00 AM – 7:30 PM IST (GMT+5:30)
 Response time: Within one business day

Blazon Digital Media
 406, Besto Chamber, Simlim Square
 Near Bhadkamkar Marg Police Station
 Dr. Dadasaheb Bhadkamkar Marg, Grant Road East
 Mumbai, Maharashtra 400007, India